ACHIEVING BUSINESS EXCELLENCE
APPLYING THE MANAGERIAL SKILLS & COMPETENCIES PIVOTAL TO SUCCESS

Business excellence is not new, indeed most if not all of the top performing companies in the commercial sector apply the same principles and approaches. Business excellence requires robust strategic planning and the achievement of quality, service and performance targets through improved clarity of roles and responsibilities and the continuous management of staff and self development. These conditions can only be achieved if all those involved adopt highly focused and dynamic leadership and managerial practices.

Unfortunately far to many managers fail to identify fully the opportunities that exist and even fewer then apply the techniques and approaches that would enable them to maximise the benefits. This workshop demonstrates techniques and approaches that work!

For whom

This one day workshop is for Directors and Managers who want to:

Get the best out of their team, themselves and their manager.
Engage in their own personal and professional development.
Demonstrate that there is a genuine commitment to continuous management development within the organisation.

The highly hands on and practical nature of this workshop means that delegate numbers are limited to 8-10.

Aims and Objectives

To provide an opportunity for managers at all levels to identify the key blocks and barriers to effective performance and begin to develop the skills and competencies that will enable them to take greater control in work situations where they may feel uncomfortable. The workshop will focus on:

Leadership – the manager as leader.
Purpose & Commitment – aligning staff behind a common sense of purpose.
Communication – Developing skilled dialogue.
Customer Service – their needs, expectations and perceptions.
Development – Continuous and on the job.
Teamwork – developing a superior team.

Rationale

For managers, at all levels, the work environment often seems, almost automatically, to lead towards a chaotic mix of fire fighting, resolving conflicts between individuals and departments, often with little real support or commitment from others. Constant change rather than stability tends to be the norm rather than the exception.

It is for these reasons that most organisations access only about 50% of the potential performance staff are capable of delivering. Achieving business excellence is fast becoming the only option available as the choice is ultimately between winning and losing. This is true in all sectors but especially education with its fast moving agenda of change.

Contents include:

Delegates explore a developmental mix of underpinning principles through the use of diagnostic instruments, group exercises, case studies and problem solving sessions. A comprehensive delegate pack supports participants when applying the techniques on their return to work.

Personal effectiveness - some examples:-

Managing Team and team meetings - regulating contributions, getting better quality contributions, generating ideas, translating ideas into action, developing team spirit.
Influencing and negotiating skills.

Interpersonal communication - some examples:-

The art of question formulation – using different types of questions for different outcomes.
Managing the poor performer.

Managing change through Learning & Development - some examples:-

Creating a learning environment and a learning process in the work setting.
Planning to introduce learning & change into the workplace

Booking an Event

We would be pleased to work with representatives of sports clubs, organisations to run this event locally to them. Whilst it is possible to run this workshop internally for small groups of people, typicaly costs start at £890 + £50/person + VAT a better better value route is for a club or organisation to host an event and invite representaives from local organisations to participate at a commercial rate. Indeed this option can often offset the cost of the training to the host organisation and even turn the event into income generating activity.