The Effective First Line Manager - An Introduction to Management
( 2 day non residential workshop )
The role of the first line manager is arguably one of the most important tasks in any organisation or business.Gaining the commitment of front line staff, meeting the needs of customers and middle /senior managers at the same time is pivotal if the organisation or business is to achieve success.
Getting the best out of staff, often in circumstances where time and resources are limited, is a demanding task for all managers but for newly appointed first line managers and those with limited experience of managing people the challenges are daunting.
The right training and support helps success significantly. This course improves participants’ ability to ‘hit the ground running’ by helping them to develop the confidence and competences needed to manage front line staff in a way that delivers superior performance.
For Whom
A 2 day mini programme designed for all those new or recently appointed to management. This can include managers,team leaders, department/section managers, in fact any one who is now expected to manage, supervise or direct staff. This mini programme is also highly suited to those about to take up new roles or experienced first line managers looking to refine their management and leadership skills.
Aims and Objectives
The aim of this programme is to build confidence and competence in the first line manager and enable participants to gain a deeper understanding of their role within the business whilst simultaneously helping them to develop of the skills vital to ensuring their team deliver the organisation's standards, targets and expectations. This in turn, ultimately decides how others measure the first line managers’ performance.
Participants will receive helpful personal feedback from the course tutor on their strengths and development priorities enabling engage in a process of continuous development. In order to achieve this, the workshop will be limited to 12 delegates only.
By the end of the course participants will be better able to:
- Understand the role and importance of the supervisor/team leader/ first line manager
- Manage their personal transition from team member to Manager
- Identify their own and their team's key result areas
- Agree and set performance objectives with their teams
- Identify your preferred management style, and at least three other appropriate styles
- Identify areas of personal strength and areas for further development.
In working towards the above aims, participants will explore how to:
- Conduct a cultural audit of their own department and introduce change successfully.
- Relate skilfully at an interpersonal level and influence staff and colleagues when necessary.
- Manage personal, group and inter-group/ departmental conflicts effectively.
- Build individual commitment and manage poor performers.
- Build and lead a team that is creative, customer focussed and capable of decision making, objective setting, planning and problem solving.
- Feedback effectively, to their own line managers either on a one to one basis or through a formal presentation.
- Set their sights on delivering higher than average performance.
Content Day 1
First Line Management in the 21st century
- The issues and challenges facing every business and every manager today.
- The importance of the role of the first line manager
- The qualities of an effective first line manager
- The transition from team member to team leader.
The Management Performance Loop – Planning and Organising the team
- Introducing change: Internal scanning, conducting an internal audit that will reveal the strengths and weaknesses of the unit.
- Getting the conditions right. Developing a work culture which is focussed on customer service, results and continuous change.
- Prioritising activities and tasks . Key Results Areas.
- Setting & communicating change goals
- Commitment – where does it come from, how to get it and keep it. Involving staff and gaining their commitment .
- Setting objectives, planning and organising. Announcing change goals in a way that inspires staff
Communication and Commitment : Getting the best from individuals
- Giving, receiving and responding to feedback
- Influencing people and situations using a range of influencing style.
- Team briefing – formal and informal
- Managing conflict : interpersonal and inter group.
- Managing the poor performer.
- Coaching and developing staff.
Content Day 2
Getting the best from the team
- Leadership & management what’s the difference. When to lead and when to manage.
- Team Building & Team leadership. Understanding team dynamics, processes and development . Using the team to make superior decisions, solve problems and set goals.
- Making teamwork fun - pushing the envelope.
- Identifying and developing the roles and skills of team members
Action Planning
- What has been learned
- How to apply the knowledge and skills back at work
- Personal Implementation and Development Plans.
Course Tutor - John Saynor Msc.
John is an organisational development expert who specialises in management development at all levels. He has in depth experience of facilitating change and helping others to identify and overcome the blocks and barriers to performance and build effective motivated and focussed teams
John has worked on related subjects with clients as diverse as, Coca-Cola & Schweppes Beverages Ltd and HM Customs
Booking an Event
We would be pleased to work with representatives of sports clubs, organisations to run this event locally to them. Whilst it is possible to run this workshop internally for small groups of people, typicaly costs start at £1600 + £100/person + VAT a beter better value route is for a club or organisation to host an event and invite representaives from local organisations to participate at a commercial rate. Indeed this option can often offset the cost of the training to the host organisation and even turn the event into income generating activity.
For more information please contact Ian Hirst via our contacts page
