Evaluating and Improving Quality Assurance Systems

Overview

An effective Quality Assurance system ensures that all aspects of a Sports Club or Organisation work effectively and deliver the required results, and that there is continued improvement in performance service and results. An effective QA system is pivotal to success. This workshops explores what an effective and robust QA system looks like, how it should operate, and the results that it should achieve. Delegates will also explore common problems and issues and discuss ways to overcome them and improve performance. This will be managed so that delegates will identify specific action they can take after the workshop, that will enhance the quality assurance arrangements in their organisation.

Aims and Objectives

The aim of this workshop is to help participants develop a clearer focus on the action they need to take to improve the effectiveness of quality arrangements in their organisations.

As a result of attending this workshop participants will understand or better understand:

the fundamentals of and rationale for quality assurance
the components of an effective and robust QA system, and what constitutes good practice
the function of a QA Cycle within a QA system.
the Key Processes and their importance within a QA system
how to measure the effectiveness of a QA system, and the processes it regulates
common QA system deficiencies and how to address them

For Whom

This intense and highly interactive workshop has been designed for managers who have responsibility for quality assurance, and those with broader strategic responsibility for managing organisational performance.

Content

The topics covered in this workshop will include:

QA fundamentals and rationale – ensuring the QA system is based on sound foundations.
The function of a QA Cycle within a QA system.
Key Processes – their importance within a QA system
Good practice examples
The components of an effective and robust QA system.
Measuring the effectiveness of a QA system, and the processes it regulates.
Common problems and issues

Learning will be facilitated through:

Tutor feedback to individuals
Participants' critical evaluation of their organisation's quality assurance arrangements
Group and individual problem solving exercises
Comparative analysis of the quality assurance approaches demonstrated in the workshop, with the experience and arrangements used by other workshop participants' organisations

Booking an Event

We would be pleased to work with representatives of sports clubs, organisations to run this event locally to them. Whilst it is possible to run this workshop internally for small groups of people, typicaly costs start at £890 + £50/person + VAT a beter better value route is for a club or organisation to host an event and invite representaives from local organisations to participate at a commercial rate. Indeed this option can often offset the cost of the training to the host organisation and even turn the event into income generating activity.

For more information please contact Ian Hirst via our contacts page