Understanding and Introducing a Quality Cycle

Overview

Many organisations now have well documented quality assurance arrangements. For these to be effective it is pivotal that the right action is taken at the right time to monitor performance and drive continuous improvement. Without this the quality assurance arrangements will not achieve the impact they should. Inspection consistently reveals providers failing to plan quality assurance action and consequently not maximizing the potential benefits available from their systems

Implementing a Quality Cycle has proven to be a highly effective solution. Quality Cycles are a well established technique to plan what quality assurance actions should take place when and provide a mechanism to ensure these key actions actually take place.

For Whom

This intense and highly interactive workshop has been designed for managers who have responsibility for quality assurance, and those with broader strategic responsibility for managing and developing organisational performance

Aims and Objectives

This workshop will help participants to determine:

an appropriate period of time over which their quality cycle should run
what should trigger the start and end of their cycle
what activities need to be dealt with each month, bi-monthly, quarterly etc

By the end of the workshop all participants will have produced a QA Cycle, or an outline of one, for their organisation.

Content

In the workshop a particular technique which creates the Quality Cycle as a diagram will be used. This has proved to be particularly effective in illustrating what quality assurance actions should be taking place when. The use of a graphic ensures that the cycle can be quickly understood by staff at all levels in the organisation, and also by subcontractors and partners.

Participants will be guided to judge what quality assurance activities they need to manage on what timescales, dependant upon the circumstances in which they operate. This will include for example, considering how to distribute the planning and execution of key processes such as :

Membership Management
Fuxture Management
Equipment and Facilities Maintainance
Health and Safety
Staff Management
Training and Service Evaluation
Performance data analysis
Sub-contractor audits
curriculum/programme / course reviews

Learning will be facilitated through:

tutor feedback to individuals
participants' critical evaluation of their organisation's quality assurance arrangements
group and individual problem solving exercises
comparative analysis of the quality cycles and their components demonstrated in the workshop, with the experience and arrangements used by other workshop participants' organisations.

Booking an Event

We would be pleased to work with representatives of sports clubs, organisations to run this event locally to them. Whilst it is possible to run this workshop internally for small groups of people, typicaly costs start at £890 + £50/person + VAT a beter better value route is for a club or organisation to host an event and invite representaives from local organisations to participate at a commercial rate. Indeed this option can often offset the cost of the training to the host organisation and even turn the event into income generating activity.

For more information please contact Ian Hirst via our contacts page